If you pause gambling, you may wonder whether loyalty points on the pokies remain active, continue to build or disappear. The site does not publish a clear cooling-off rule for XP, so you should confirm the position before stopping play. This guide explains what is known about the pokies loyalty ladder, what to ask support and how to protect your account while taking a break. You can also review the pokies information before making a decision.
How the pokies loyalty points system works
The pokies describes its VIP scheme as a 10-level XP ladder. Copper is the starting level, while later levels require additional XP. The published material does not state how much XP you earn per Australian dollar wagered, whether XP expires or whether points keep their status during a cooling-off period.
What happens to XP when you stop playing?
There is no confirmed public rule saying that XP is frozen, removed or converted during a break. Treat your balance as unconfirmed until support gives you a written answer. A cooling-off request should be about stopping gambling, not finding another way to keep wagering for rewards.
The pokies VIP levels and published rewards
The rewards increase sharply at higher levels, but the figures below are published reward amounts rather than a promise that a player can reach any particular tier. The pokies also does not publish downgrade rules, cashback rates or a personal-manager benefit.
| Level | Additional XP | XP redemption bonus | Wager-free bonus |
|---|---|---|---|
| Steel | 125 | A$2.50 | Not listed |
| Chrome | 500 | A$10 | Not listed |
| Bronze | 2,000 | A$40 | A$25 |
| Silver | 7,500 | A$150 | A$120 |
| Gold | 30,000 | A$600 | A$600 |
| Platinum | 125,000 | A$2,500 | A$3,000 |
Ask support before starting a cooling-off period
Because the current terms may be difficult to access and do not clearly explain loyalty treatment, contact support before requesting the break. Ask for the answer in writing, especially if you have an unused reward or are close to a new level.
Questions to send to the pokies support team
- Will my current XP balance remain unchanged during the cooling-off period?
- Will XP expire, reset or be reduced while the account is inactive?
- Can I claim an already-unlocked reward after the break ends?
- Does requesting a break close the account or only block gambling access?
Do not continue playing just to preserve a tier. If support cannot give a clear answer, place your wellbeing ahead of any possible loyalty benefit.
How account closure differs from a short break
A temporary closure and a permanent closure can have different effects. The pokies says an account can be closed temporarily or completely by contacting support, but it does not publish a loyalty-points policy for either option. Ask which action is being recorded and whether reopening is possible.
Record your balance before you pause
Take a private screenshot of your XP level, available balance and any visible reward terms before sending the request. Note the date and save the support conversation. This does not guarantee that rewards will remain available, but it gives you a useful record if the account details change.
Do not confuse loyalty rewards with a the pokies bonus
VIP rewards are separate from deposit promotions and wagering bonuses. A bonus may have a 30x or 40x playthrough requirement, depending on the offer shown, while XP rewards follow the loyalty ladder. An active bonus may also prevent withdrawal until its terms are met or the bonus is forfeited.
| Promotion detail | Published figure | Important condition |
|---|---|---|
| No-deposit offer | A$10 | Mobile verification; 40x wagering |
| First-deposit version | Up to A$500 | One published version includes a A$20 minimum and 30x wagering |
| Alternative first-deposit version | Up to A$250 | One published version includes a A$30 minimum and 40x wagering |
| Magical Monday reload | 50%, up to A$125 | 40x wagering |
| Fancy Friday reload | 75%, up to A$750 | 40x wagering |
These offers conflict across published pages, so check the live terms rather than relying on an old promotion. The same care applies if you play online at the pokies or use the pokies live casino pages.
Safer steps during your break
A cooling-off period works best when access is genuinely reduced. Do not use another account, borrow payment details or seek a workaround for a blocked account. The brand states that one bonus is limited per person and identified through details such as email, IP address and device.
- Ask support to confirm the start date and length of the break.
- Remove saved payment details and promotional messages where possible.
- Keep your support confirmation and account screenshots privately.
- Contact Gambling Help Online or call 1800 858 858 if gambling feels difficult to control.
What Australian players should consider
The pokies is an offshore casino accepting Australian players, not a service licensed by an Australian regulator. ACMA has formally warned the operator and listed 56 related domains as blocked as at 18 September 2026. BetStop does not cover illegal offshore casinos, so it will not automatically block this account.
Conclusion
The safest answer is that loyalty points during a cooling-off period are not clearly defined. Do not assume XP will grow, remain available or be protected. Ask support for written confirmation, save your account records and treat the break as a genuine pause from gambling. A possible VIP reward is never a good reason to keep playing or delay a safety decision.
Frequently Asked Questions
These answers cover the practical points to check before pausing your account.
Can I earn the pokies XP while my account is paused?
No published rule confirms that XP continues during a cooling-off period. Since XP appears linked to wagering, assume that no new points will be earned while gambling access is paused. Ask support to confirm the position before starting the break.
Can the pokies remove my existing loyalty points?
The published material does not state an expiry or reset rule for XP. It also does not explain whether a temporary closure changes your VIP level. Request a written answer and keep a screenshot of your balance before the account is paused.
Does a cooling-off period cancel an active bonus?
Not necessarily, but bonus terms may restrict withdrawals until wagering is complete. The pokies says withdrawal is not allowed with an active bonus unless the player completes the requirement or forfeits it. Confirm the effect of a break before making a deposit.